Mobile money in Africa is no longer a niche financial tool. It is the backbone of everyday commerce for hundreds of millions of people. Nearly
Indonesia has made significant progress in expanding access to formal financial services over the past decade. Government initiatives, digital payment infrastructure, and widespread smartphone adoption
Agency banking networks succeed when agents remain active, trusted, and financially motivated across extended operating periods. Long-term viability depends less on enrollment scale and more
Introduction Financial inclusion remains a priority for Botswana as the country builds digital financial infrastructure and promotes broad participation in the formal economy. Despite strong account ownership
Agency banking has become a critical channel for financial inclusion and last-mile access. Banks rely on thousands of agents to deliver deposits, withdrawals, onboarding, bill
Why cash economies struggle to adopt digital-only financial models The hardest last mile challenge for digital financial inclusion is cash-dominated economy. Large population segments continue
Agent networks are the operational backbone of agency banking, driving last-mile delivery and enabling financial inclusion at scale. Yet, high agent attrition continues to threaten
Around 1.4 billion adults globally remain unbanked, yet the demand for accessible, secure financial services keeps growing, particularly in remote and underserved regions. Agency banking
Perpetrated by agents with access to sensitive systems, these frauds can undermine customer trust, compromise business integrity, and result in financial losses. A GSMA report
Agency Banking Needs a New Mindset The numbers are compelling: In Tanzania alone, agency banking witnessed remarkable growth with net cash deposits hitting TZS 14.4
Over 60% of agents operate in low-traffic areas, struggling to generate enough transactions to stay profitable. In Africa alone, more than 90% of the population
But change is on the way: Agency banking is stepping up to bring banking right to people’s local shops and businesses—places they already know and
