Case Studies
Digital Banking Platform
Seamless banking
anywhere, anytime, any device
Forge a unified digital banking journey and eliminate the silos.
Primary Features
Deliver personalized, secure, and seamless digital banking journeys at scale
AI-powered digital onboarding
Streamlines onboarding with intelligent tools, such as OCR, liveliness and Deepfake checks, eKYC, blocklist screening, and AML compliance. Ensures secure, efficient verification and risk management. Delivers faster account activation while reducing fraud risk. Enhances customer trust through seamless, secure digital verification experiences.
Payments and fund transfer
Allows seamless movement of funds between accounts while simplifying merchant payments, card transactions, QR code payments, Tap and Pay, and utility or credit card settlements. Enhances satisfaction by ensuring speed, security, and accessibility, while delivering smooth payment experiences across channels.
Real-time fraud prevention
Proactively detects, prevents, and mitigates fraud across banking operations by analyzing transactional behavior in real time. Instantly flags and addresses high-risk events, enabling swift intervention to minimize losses and protect reputation. Covers features like configurable thresholds, rule-based triggers, and machine learning–based anomaly detection.
SuperApp framework
Expands utility beyond transactions, enabling lifestyle services such as food delivery, ride-hailing, groceries, travel and hotel bookings, and more. Improves convenience by integrating everyday services into banking, saving time and boosting engagement. Increases customer stickiness to create long-term value.
Unified customer profile
Gives a holistic view of the customer by capturing every interaction, transaction, and engagement across channels with customer consent. Consolidates data from mobile apps, online banking, in-person visits, and more. Enables tailored interactions, improving service quality and generating actionable insights. Fosters loyalty with consistent, relevant engagement.
Hyper-personalization
Uses advanced analytics and machine learning to understand customer preferences, behaviors, and needs. Delivers tailored experiences and contextual offers that boost engagement and strengthen satisfaction to offer meaningful and individualized financial journeys.
Cross-channel consistency
Unifies traditional and emerging channels into a cohesive omnichannel ecosystem. Delivers personalized engagements and consistent experiences for customers, irrespective of the mode of interaction. Increases trust and convenience by ensuring service reliability and enhancing efficiency. Reduces customer effort across all channels and touchpoints.
Digital engagement
Delivers agile and omnichannel experiences through a robust CMS platform. Enables product and business teams to manage layouts and content across mobile and digital channels without technical intervention. Accelerates iteration at scale and enriches customer journeys.
Centralized control management
Supports organizations in executing payments to single or multiple beneficiaries in one process, ensuring speed, accuracy, and efficiency. Simplifies disbursement, minimizes manual errors, saves processing time, and enhances productivity. Facilitates seamless large-volume payments that improve operational cost-effectiveness.
Bulk transactions
Supports organizations in executing payments to single or multiple beneficiaries in one process, ensuring speed, accuracy, and efficiency. Simplifies disbursement, minimizes manual errors, saves processing time, and enhances productivity. Facilitates seamless large-volume payments that improve operational cost-effectiveness.
Service authorization
Facilitates secure financial operations by enforcing approval workflows and managing roles effectively. Enables flexible authorization through OTP, passwords, PINs, or security questions. Strengthens control, reduces fraud risk, and enhances trust by delivering multi-layered protection for transactions. Creates resilience and compliance in all digital payment activities.
Trade finance service
Provides businesses with secure access to outward remittance requests while enabling offline applications for letters of credit and bank guarantees. Enhances trade efficiency, improves transparency, reduces delays in cross-border processes, and strengthens financial reliability. Empowers enterprises to expand globally with confidence and streamlined trade operations.
Extend capabilities with intelligent tools for deeper engagement and convenience
AI-driven virtual agents
Leverages advanced conversational AI technology to intelligently automate customer interactions. Streamlines complex business processes involved in touchpoints and operational workflows.
Location services
Elevates convenience by helping locate nearby ATMs, branches, merchants, and agents. Also delivers geofencing-based push-notifications for offers/promotions in the vicinity, driving newer revenue opportunities.
Financial wellness tools
Drives personal finance management through AI-powered cashflow categorization. Encourages financial discipline through goal-based savings, standing instructions, automated reminders, notifications, and more.
Gamification
Renders engaging, reward-driven experiences by embedding games (like slots, spins, scratch cards, etc.) into financial flows. Fosters deeper emotional connection through fun, personalized interactions.
Cards and deposits
Manages the customer’s debit, credit, or prepaid card. Also, covers all types of deposits, like term, fixed, or recurring. Streamlines financial operations and improves customer satisfaction and loyalty.
Instant support anytime
Resolves issues and communicates with the customers without delay via live chat, phone calls, emails, or AI-powered chatbots. Boosts customer loyalty by addressing their concerns promptly.
Traditional/new channels in symbiosis
Ensures smooth operations across traditional channels (internet, mobile, and branch) and emerging channels (wearables, voice, and chatbots).
Scheduled and recurring payments
Automates scheduled payments for bills and other obligations, eliminating manual intervention and promoting financial discipline.
Instant remote cheque deposit
Facilitates cheque deposits remotely by capturing an image through your mobile device, thereby eliminating the need for users to physically visit a branch.
Frequently asked questions
How does your platform ensure integration with my existing systems?
Our platform offers flexible integration options, including APIs and connectors, to ensure compatibility with your existing systems. Our experienced team can assist with the integration process every step of the way.
What customer-facing channels does your platform support?
We support a wide range of customer channels, including mobile banking, internet banking, USSD, and social media platforms like WhatsApp. We can further tailor the channels to your specific needs and target audience.
How does your digital banking platform help deliver a personalized user experience for customers?
MobiFin leverages data analytics to consolidate all customer data into a unified 360-degree view. This enables the platform to offer personalized recommendations, targeted offers, and customized dashboards, based on individual customer behavior and interactions with the platform.
Which banking systems can your digital banking platform integrate with?
MobiFin is designed to integrate seamlessly with various core banking systems, including popular choices like Temenos, Finacle, Oracle FLEXcube, and more. Our core-agnostic connectors ensure seamless integration with any core system, providing flexibility and adaptability to suit your specific banking needs.
Can your platform create custom products or services to address specific customer groups?
Yes, our platform can be customized to create tailored products or services to cater to specific customer segments, such as corporate, retail, and SME customers.
How long does it take to implement MobiFin's digital banking platform?
The implementation timeline can vary depending on the complexity of your existing systems and the scope of customization.
Can your platform support multiple languages and currencies?
Yes, our platform is designed to support multiple languages and currencies, making it suitable for businesses operating in multi-national markets.
Can MobiFin support self-onboarding journey with hand-off between two channels?
Yes, MobiFin enables a smooth hand-off experience for end customers who start their onboarding journey on one channel (such as Internet Banking) and wish to complete it on another (like Mobile Banking).
Can your digital banking platform be deployed on-premises or does it need to be in the cloud?
We have both on-premises and cloud deployment options, allowing you to choose the model that best suits your infrastructure and security requirements.
Does your platform offer compliance with regulatory requirements such as data privacy, anti-money laundering, and KYC along with disaster recovery services?
Yes, our platform complies with various regulatory standards, including those related to data privacy, anti-money laundering, and know-your-customer (KYC) requirements. Additionally, we provide robust disaster recovery solutions to ensure business continuity and data protection.
