Omnichannel Banking
Seamless banking
anywhere, anytime, any device
Forge a unified digital banking journey and eliminate the silos.
Features
Transform your banking operations into a comprehensive banking experience
Seamless Digital Onboarding
Effortlessly onboard customers into the banking system with eKYC, document scan, liveliness checks, video KYC, blocklist checks, fraud prevention, and AML compliance. Customers can start using banking services without visiting a branch, making their entry into the financial journey smooth and convenient.
Unified Customer Profile
Get a holistic view of the customer's relationship with the bank. A unified customer profile keeps a comprehensive record that captures all interactions, transactions, and engagements a customer has across various channels and touchpoints. This profile consolidates data from online banking, mobile apps, in-person visits, and any other financial engagement based on customer consent.
Hyper-personalized & Intelligent
Imagine a banking experience just tailored for you. Our Omnichannel banking platform uses advanced data analysis and artificial intelligence to create highly tailored experiences for each customer category. It means the platform understands individual preferences, behaviors, and needs, allowing it to offer personalized recommendations, offers, and content.
Lifestyle-centric Banking
lifestyle banking is a mix of banking and new-age FinTech offerings. The platform offers banking products and services that align with the customer's habits, preferences, and financial goals. Example: A bank can offer a "travel enthusiast" customer travel rewards, no foreign transaction fee, travel insurance, airport lounge access, and currency exchange services as part of their lifestyle banking offerings.
Cross-channel Consistency
Deliver a seamless and uniform experience to your customers. Regardless of the channel used such as mobile apps, websites, ATMs, wearables, chatbots, voice bots, call centers, or physical branches the user experience, branding, features, and functionality remain consistent. For example, a customer starting a transaction on a mobile app should be able to complete it on the bank's website without interruption or confusion.
More Features
Making the banking experience more
accessible and valuable.
Cards and Deposits
Manage your debit, credit, or prepaid card. Manage deposits whether it is term, fixed, or recurring.
Instant Support Anytime
Resolve issues and talk to your customers without delay via live chat, phone calls, emails, or even AI-powered chatbots.
Location-based Services
Elevate convenience by providing geolocation-powered features. Instantly locate nearby ATMs, branches, and merchants for payments.
Traditional and New Channels in Symbiosis
Traditional channels like the internet, mobile, and branch banking work hand in hand with new channels like wearables, voice, and chatbots.
Scheduled and Recurring Payments
Set up automated payments on a schedule, ensuring bills and obligations are met without manual intervention, promoting financial discipline.
Remote Cheque Deposit
Deposit a cheque remotely by capturing an image through your mobile device, eliminating the need to visit a branch.
