So the future of financial institutions (FIs) lies in adopting omnichannel solutions that integrate digital and physical channels to provide a unified, personalized and convenient banking experience. In short, an omnichannel banking solution lets you put banking where your customer needs it and let them bank with you as they need to. In this article, […]
Category Archives: Omnichannel Banking
Here’s where omnichannel banking comes in, poised to be the next deal breaker. It envisions a future where your phone is a financial hub – the mobile wallet, online bank, and even the bank branch all work together seamlessly. This interconnected approach makes African banking more inclusive and convenient. Forrester says 38% of customers need […]
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